FAQ
YES. CHECK OUT THE PAGE “OUR NEIGHBOURHOOD” TO EXPLORE THE PLACES OUR VW, OR OTHERWISE KNOWN AS MILKSHAKE, CAN TAKE YOU TO!
WE OFFER IN-HOUSE PARKING AND A VALET SERVICE. THE PARKING FEE IS R50 PER CAR.
CHECK-IN TIME IS 2PM AND CHECK-OUT TIME IS 11AM. EARLY CHECK-IN/LATE CHECK-OUT IS SUBJECT TO AVAILABILITY. WE ARE HAPPY TO STORE YOUR LUGGAGE.
ACCEPTABLE FORMS OF ID INCLUDE A DRIVER’S LICENSE AND PASSPORT. PHOTO ID MUST MATCH THE NAME ON THE RESERVATION. CHECK-IN TIME IS 2PM AND CHECK-OUT TIME IS 11AM.
100% CANCELLATION CHARGE ON DAY OF ARRIVAL, 50% CANCELLATION FEE 24 HOURS OUT.
ONLY 2 PERSONS MAY OCCUPY EACH ROOM.NO UNAUTHORIZED GATHERINGS OR EVENTS IN GUEST ROOMS.AN EXTRA BED UPON REQUEST AND CHARGE @ R200.00 PER DAY.
THERE IS NO SMOKING ALLOWED IN ANY OF THE HOTEL ROOMS. A FINE WILL BE CHARGED TO THE GUEST IF THERE IS AN INDICATION OF SMOKING.
WE ARE A CASHLESS HOTEL. VALID CREDIT CARD OR DEBIT CARD IS REQUIRED UPON CHECK-IN OR EFT PRIOR TO ARRIVAL AT THE HOTEL, AND NOT ON THE DAY OF ARRIVAL.*
ONLY DOCUMENTED SERVICE ANIMALS ARE ALLOWED AT HALLMARK HOUSE BY BON HOTELS.
OUR HOTEL HAS A TREATMENT ROOM. IF YOU WOULD LIKE TO BOOK A TREATMENT, YOU ARE WELCOME TO ENQUIRE WITH FRONT DESK AND THEY WILL MAKE THE BOOKING FOR YOU.
A DEPOSIT OF R50.00 WHICH IS REFUNDABLE UPON RETURN OF THE UMBRELLA TO RECEPTION.